Terms and conditions

This website is owned by:

stefanotessa.com is a online wine shop specializing in fine wine

 

Owner of stefanotessa.com and related services

Tessa Wine di Stefano Tessa Via di Solaio 67/c, Vallecchia 55045 Pietrasanta (LU)

VAT 02120020462  – CF: TSSSFN74P12I622S

Owner’s e-mail address: stefano@tessa-wine.com

 

The terms and conditions are meant to guide and discipline the sale of products made available by stefanotessa.com through the website. All contracts for the purchase of products, through the aforementioned website and according to the procedures indicated following here, between the Seller and the Customer, will thus be disciplined by these terms and sales conditions (according with Italian law and in particular D.Lgs. 70/2003 relative to online commerce and D.Lgs. 206/2005 specifically relating to the legislation on distance contracts). Any changes to these terms and conditions or new terms of sale will be promptly reported to the Customer and will thus be effective from the time of publication on the website and can only be applied to sales concluded after publication on the website.

 

Acceptance of the conditions of sale

The contract between stephanotis.com and the Customer must be considered concluded by the acceptance of the order by stefanotessa.com. Acceptance is considered implicit unless otherwise communicated in any other way to the Client. By placing an order in the various modes provided by this website, the Customer declared to have read and agreed the indications provided during purchase. The Customer is invited to read the conditions of sale and to save them to an accessible and durable support available to him or her.

 

How to purchase

The Customer can only purchase products available on stefanotessa.com when an order is forwarded as describe in the informative on our website. The information on our website are provided by the manufacturers, therefore stefanotessa.com reserves the right to modify or adapt the info provided without any prior notice. The images online on the website are provided to facilitate the recognition of the products. Due to variations in the packaging by the manufacturer, the images may not reflect perfectly the appearance of the products we deliver. The correct reception of the order is confirmed by stefanotessa.com through an email, sent to the inbox address given by the Customer. The confirmation message contains date and time of reception, an “Order Number” that is to be used in any further communication with stefanotessa.com, as well a reference to the conditions of sale. In case of non-acceptance of these sales conditions, stefanotessa.com will immediately comunicate that to the Customer.

All prices on the website are intended as retail prices. stefanotessa.com reserves the right to change prices at any time, without prior notice. The prices to the public dio not include any taxes, duties or any other applicable fees in the country of destination of the products and / or services where this is by any means different from Italy. These costs, which may vary form one country to another, are charged to the Customer, who is also responsible to verify the amount of taxes and fees  that may apply. Upon a written request we will refund the costs of the Client.

 

Terms of Payment

The Customer may purchase the products available on stefanotessa.com  using different forms of payment as indicated in the purchase procedure. Any additional costs relating to a specific payment method will be highlighted during the purchase process.

 

 

Delivery Methods

 

stefanotessa.com delivers its products through specialised couriers. The shipping costs are generally charged to the Customer and are explicitly highlighted at the time of purchase. Depending on the destination of the items purchased, delivery may take place over a period of time from 24hours to 4 days, unless unforeseen (in any case delivery will not take longer than 30 days from the original order). The Customer, when the delivery takes place, must verify integrity of the items received. The Customer has 14 working days to verify the integrity of the items received and communicate any falls or damages in a written email to stefano@tessa-wine.com. Within 14 working days and upon approval, stefanotessa.com will then refund the Customer.

 

Return policy

 

The Customer has the right to withdraw from the contract, without a reason, within 14 days. The return period expires after 14 days pass since the delivery of the physical goods. To exercise one’s right of withdrawal of request a return, the Customer is required to inform stefanotessa.com of the decision by an explicit request sent by mail, fax or e-mail. To comply with the deadline of the return period, it is mandatory and sufficient for the Customer to send the communication before the expiry period. If the Customer requests a return, he or she will have the full refund including delivery costs (standard delivery so additional costs on other types of delivery will not be reimbursed), without delay and in any case not later that 14 days from the date that the communication of return was received. The refunds will be made using the same payment method used by the Customer on the initial transaction, unless agreed otherwise. The refund may be suspended until we receive the goods or until the Client has demonstrated to have sent the goods back. The Customer has to return the goods and deliver them to stefanotessa.com without delay, within 14 days from the communication of the withdrawal intention. The deadline is met when the Customer sends back the goods they want to return before the 14 days expiration period. The costs of delivery the retuned products are fully in charge of the Customer. The Customer is only responsible for the eventual drop in value of the goods resulting from the handling or manipulation not necessary to establish barre, characteristics or functioning of the products. Damaged or used products are not replaced or refunded, not even partially. The right of return will not apply to: personalised products, products liable to deterioration by their nature, sealed products opened after delivery.

 

European platform for dispute resolution

 

stefanotessa.com informs the User who qualifies as a Customer of the Consumer Code established on an European platform meant for the resolution of consumer disputes online. The ODR platform can  be consulted at https://ec.europa.eu/consumers/odr/main/?event=main.home.show.

 

Through the ODR platform the Customer can consult the list of ADR entities and start an online dispute resolution procedure.

 

Warranty

The Customer who purchases as a consumer has the right to a guarantee on products purchased within 24 months under the conditions established by law. stefanotessa.com has to be notified of defects or flaws with the same ways as for returns, within 2 moths from identification.

 

Privacy

The personal data requested when submitting the order are collected by stefanotessa.com and processed on computers in order to satisfy duties that arise from the contract with the Customer and in no case and under any circumstances will they be transferred to third parties. stefanotessa.com guarantees its Customers the compliance with the privacy legislation DLgs. N 196 of 30.06.03.

 

Data Controller is:

Tessa Wine di Stefano Tessa Via di Solaio 67/c, Vallecchia 55045 Pietrasanta (LU) Italy

P.IVA: 02120020462 – CF: TSSSFN74P12I622S

 

in the person who has legal representation, unless a manager is appointed under art. 29 of Legislative Decree n. 196/2003. The Customer, at any time, has the right to withdraw the consent to the processing of personal information and data by written notice to stefanotessa.com, to the address mentioned above. The Customer has the right to access their own data. Marketing communications will be sent only after explicit consent of the Customer expressed online.

 

Protection of Under18

stefanotessa.com does not sell wine of other alcoholic beverages to children under 18 years. The courier will not deliver wine or alcoholic products to anyone under the age of 18 and can request an ID to verify the eligibility.

 

Complaints

Every possible complaint will have to be communicated in written to

Tessa Wine di Stefano Tessa

Via di Solaio 67/c, Vallecchia 55045 Pietrasanta (LU) Italy

 

Jurisdiction and applicable law

The sales contract between the Customer and stefanotessa.com is virtually concluded in Italy and regulated by the Italian laws. For civil or criminal disputes that may arise from a distance selling contract, if a Customer is also a consumer, the territorial competence over disputes is that of municipality of own city of residence. In all other cases, the jurisdiction is exclusively that of the Court of Florence.